Overview
Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Non-returnable items:
Due to hygiene and safety reasons, cosmetics and dietary supplements cannot be returned if opened or used. Other non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following situations:
- Any item that is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company—there may be a delay before the refund is officially posted.
- Contact your bank—there is often some processing time before the refund appears.
If you’ve done all of this and still have not received your refund, please contact us at contact@colwaynetherlands.eu.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at contact@colwaynetherlands.eu and send your item to:
Pastoor Koenestraat 9, 6881 SW Velp GLD, Netherlands
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to:
Pastoor Koenestraat 9, 6881 SW Velp GLD, Netherlands
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
Contact us at contact@colwaynetherlands.eu for any questions related to refunds and returns.